We like happy customers so we will do our best to ensure that you receive your item safely as soon as possible, in good condition and securely packaged.

If we accidentally do deliver the wrong product to you, or if the product is not as described on our website, please notify us and return the item for a full refund and we will pay for shipping, provided:

• The item is returned undamaged, please make sure it is packaged to avoid damage and send with a trackable shipping service.
  
  
• You have let us know within 7 days of delivery to you.

To be eligible for a return, your item must be in the same condition that you received it. Once we have inspected the product and validated your return, we will send you an email to notify you that we have received your returned item and then your refund will be processed. A credit will be applied to your credit card or original method of payment.

Exchanges
We only replace items if they are defective or damaged. 

Returns
Please send notification of all returns to eastgate.stamps@gmail.com.

Send the item to:

Eastgate Universal
PO Box 751238
Gardenview 2047
South Africa